We want customers to be satisfied with their purchase. If a customer needs to return merchandise within the first 30 days of delivery please follow the steps outlined below. Returns after 30 days of delivery will not be accepted.
All returns on products paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed.
To qualify for a refund on an item that is NOT defective, all returned merchandise must include the following:
-The merchandise must be in undamaged original packaging.
-The merchandise must be unused.
Include with the merchandise:
-A copy of your original receipt. (If no receipt is present FO will attempt to verify purchase through Point of Sale)
-The reason for returned merchandise.
FIREARM AND AMMUNITION RETURNS
FREEDOM OUTDOORS does NOT allow the return of firearms or the return of ammunition. All sales pertaining to firearms or ammunition are FINAL.
IMPORTANT INFORMATION ON NON-FIREARM RETURNS:
OPTICS, CUTLERY, LIGHTS, RANGEFINDERS, LASERS, HEARING PROTECTORS AND ELECTRONIC DEVICES:
Each of these products is covered by the Manufacturer’s Warranty and should be returned to the Manufacturer for any repairs or replacements. FREEDOM OUTDOORS suggests you refer to the Owner’s Manual for Warranty information for that product.
IMPORTANT INFORMATION ON FIREARM RETURNS:
Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to a customer it is considered used, even if never fired. Consequently, we will not be able to accept a return. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, the customer can avoid the unnecessary shipment fees. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transferred through FREEDOM OUTDOORS or any FFL to document the replacement firearm serial number. FREEDOM OUTDOORS will not cover any additional transfer fees if that situation occurs.